btu99's Privacy Policy
Protecting your personal information is our highest priority. btu99 ensures your privacy through SSL encryption and strict data protection measures.
1. Purpose of This Policy
This privacy policy applies to all use of services on the btu99 platform. When you visit our website, create an account, or use any gaming service, you are considered to have accepted the terms of this policy.
btu99 believes that every player's personal information is a valuable asset. We follow the highest standards of transparency and accountability in collecting, storing, and using this information. Through this policy, we want to let you know what kind of information we collect, how we use it, and how we keep it secure.
2. Scope of Application
This privacy policy applies to the following:
- Visiting all pages of the btu99 website
- Account registration and login process
- Deposit and withdrawal transactions
- Gaming activity and receiving bonuses
- Communication with our customer service team
- Participation in promotional activities
This policy does not apply to third-party websites or services. We are not responsible for the privacy practices of third parties.
3. Information We Collect
3.1 Personally Identifiable Information
We collect the following information to create and manage your account:
- Full name and date of birth
- Email address
- Mobile number
- Residential address
- National ID or passport details (for identity verification)
3.2 Financial Information
We collect payment-related information to process transactions. btu99 handles transactions through bKash, Nagad, Rocket, and bank transfer. This information is used solely for the purpose of completing transactions.
3.3 Technical Information
To improve your browsing experience and ensure security, we automatically collect certain information:
- IP address and device identifier information
- Browser type and version
- Operating system information
- Page visit history and duration
- Cookie and local storage data
3.4 Gaming Activity Information
Information related to your gaming activity — such as bet amounts, gaming history, win/loss records, and bonus usage details — is stored. This information helps ensure responsible gaming and supports the delivery of personalized services.
4. Methods of Data Collection
btu99 collects information through the following methods:
- Directly provided: When you create an account, fill out a form, or contact us.
- Automated collection: Through cookies, web beacons, and similar technologies.
- Third-party sources: From identity verification services and payment processors.
5. Purpose of Data Use
btu99 uses collected information only for the following legitimate purposes:
5.1 Account Management & Service Delivery
Your information is used to keep your account active, process transactions, provide bonuses, and improve the overall gaming experience.
5.2 Identity Verification & Security
Identity verification is essential to prevent fraud, comply with anti-money laundering policies, and ensure a safe environment. Your information is used for this purpose.
5.3 Customer Service
Our 24/7 support team uses your information to quickly resolve any issues or complaints. btu99's live chat and email support are available in both Bengali and English.
5.4 Meeting Legal Obligations
Information is stored and processed as required to comply with applicable laws and regulations.
5.5 Responsible Gaming
Information is used to monitor your gaming behaviour, identify signs of problematic gambling, and take protective measures.
6. Sharing Information with Third Parties
btu99 may share information with third parties in the following limited circumstances:
- Payment processors: Information required to process bKash, Nagad, Rocket, and bank transfers.
- Identity verification services: Approved organisations for secure account verification.
- Legal authorities: To comply with court orders or legal obligations.
- Technology service providers: Approved organisations that assist in operating the platform and are bound by confidentiality agreements.
All third-party partners are required to comply with the standards of this privacy policy and may not use the information they receive for any other purpose.
7. Security Measures
btu99 follows the highest industry standards to protect your information. Our security infrastructure is as follows:
7.1 SSL/TLS Encryption
All data transfers on the website are protected through SSL (Secure Socket Layer) encryption technology. This means all information exchanged between your browser and our server remains encrypted and cannot be intercepted or read by anyone.
7.2 Database Protection
Stored information is held in encrypted databases with strictly controlled access. Only authorised staff can access the data for specific purposes.
7.3 Regular Security Audits
Our systems undergo regular security audits. Any vulnerabilities are identified and resolved quickly.
7.4 Staff Training
All btu99 staff receive regular training on data protection and privacy. They are bound by confidentiality agreements, and misuse of information is a punishable offence.
8. Data Retention Period
Your information is retained according to the following policy:
- All information is retained for as long as your account remains active.
- Even after an account is closed, financial transaction records are retained for a specified period to meet legal obligations.
- Security-related log data is automatically deleted after a set period.
- If you request deletion of your account, information that falls outside legal retention requirements will be deleted within the specified timeframe.
9. Your Rights Regarding Your Data
As a registered user of btu99, you have the following rights:
9.1 Right to Access
You may request at any time to know what information we have stored about you. We will provide you with complete information within the specified timeframe.
9.2 Right to Correction
If any of your information is incorrect or incomplete, you may request that it be corrected. We will update it subject to verification.
9.3 Right to Deletion
In certain circumstances, you may request deletion of your personal information. However, legal obligations and the need to retain records of existing transactions may limit this right.
9.4 Right to Restrict Processing
You may request that processing of your information be temporarily suspended for specific reasons. This request will be acted upon subject to verification.
9.5 Right to Data Portability
You may request a copy of your personal information in a structured, readable format.
10. Marketing Communications & Consent
btu99 obtains your consent before sending you promotional information. You may opt out of marketing communications at any time by:
- Changing your notification preferences from account settings
- Clicking the "Unsubscribe" link at the bottom of an email
- Submitting a request to the support team
Even if you opt out of marketing communications, important account-related notifications (transaction confirmations, security alerts) will remain active.
11. Types of Cookies & Their Use
btu99 uses different types of cookies. The purpose of each type is explained below:
11.1 Essential Cookies
These cookies are necessary for the basic functionality of the website. Without them, the website will not work properly. These include login session cookies, security cookies, and language preference cookies.
11.2 Functional Cookies
These cookies are used to remember your preferences and settings. They save you from having to re-enter the same information each time.
11.3 Analytical Cookies
Anonymous statistics are collected to monitor and improve website performance. No individual can be identified from this information.
12. Privacy Protection for Minors
btu99 provides services only for those aged 21 and above — that is, adults only. We do not knowingly collect personal information from any minor. If we are informed that a minor has created an account, the relevant account and information will be closed and deleted immediately.
If you become aware that a minor is using our platform, please notify us.
13. International Data Transfer
btu99's servers and technology infrastructure may be located in various countries. Your information may be transferred to these servers. For such transfers, we ensure that data protection standards are maintained and this privacy policy remains in effect.
14. Policy Changes & Notifications
btu99 may update this privacy policy from time to time. In the event of changes:
- A notification will be posted on the website.
- Registered users will be informed by email.
- For significant changes, your consent may be requested again.
If you continue using the platform after changes are made, you will be considered to have accepted the updated policy.
15. Complaints & Dispute Resolution
If you have any complaints or concerns about this privacy policy, we will take them seriously. To submit a complaint:
- Email us at [email protected]
- Or contact us via 24/7 live chat
We will review your complaint and provide a resolution as quickly as possible, and inform you of the outcome.
Contact us to learn more or get help
Our expert team is available 24/7 — in both Bengali and English.
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